Refund Policy
Effective Date: March 2025
Bookaroo® is a ticketing facilitation platform. All events listed on Bookaroo® are organized and managed by independent event organizers.
Refund Responsibility
Refund and cancellation decisions are determined solely by the event organizer.
Bookaroo® does not set refund policies for events and does not independently issue refunds.
Requesting a Refund
If you wish to request a refund, cancellation, or ticket change, you must contact the event organizer directly using the contact details provided on the event listing or ticket confirmation.
Event Changes or Cancellations
If an event is:
- Cancelled
- Postponed
- Rescheduled
- Relocated
The event organizer is responsible for communicating with ticket holders and managing any applicable refunds.
Payment Disputes
Payments are processed through third-party payment providers (e.g., Yoco or Paystack) on behalf of the event organizer.
In the event of a payment dispute or chargeback:
The organizer is responsible for resolving the dispute with the payment provider.
Bookaroo® may assist with administrative support if required.
Financial responsibility for refunds and chargebacks rests with the organizer.
Non-Refundable Circumstances
Unless otherwise stated by the organizer, tickets are generally non-refundable except in cases of event cancellation.
Customers are encouraged to review event-specific refund terms prior to purchase.