Organiser Terms of Use

1. Scope and Contract Priority

These terms govern access to and use of the Bookaroo organiser portal by an organiser and its authorised users. They should be read with the written Organiser Agreement between FlowIQ (Pty) Ltd and the organiser, including its schedules, accepted modules and Event Configuration.

The Organiser Agreement is the controlling contract for the services. If these portal terms conflict with the Organiser Agreement, the Organiser Agreement applies. The customer-facing Terms of Use apply to Customers and do not replace the Organiser Agreement.

2. Bookaroo's Role

Bookaroo is a booking, ticketing, admissions and payment-facilitation platform operated by FlowIQ (Pty) Ltd. It provides technology that independent organisers use to configure and manage Events, Tickets, Products and Add-ons.

Bookaroo does not organise, host, stage or supervise an Event and does not own, make, store, handle, deliver or supply Products. It does not set an organiser's prices, capacity, stock, descriptions, terms, Discount Codes or promotions.

3. The Organiser's Role

The organiser is the seller and supplier of every Ticket, Product and Add-on it lists, the merchant of record for each Order, and the organiser, promoter and producer of its Events. The contract of sale is between the Customer and the organiser.

The organiser is responsible for the accuracy, legality, safety and fulfilment of its listings and for keeping prices, capacity, stock, availability, venue details and policies current. It is also responsible for customer service relating to its Events and Orders.

4. Accounts and Authorised Users

• Use the portal only for the organiser whose workspace you are authorised to access.
• Keep credentials and multi-factor authentication methods secure.
• Use individual user accounts and do not share credentials.
• Give users only the access they need and remove access when it is no longer required.
• Keep authorised representatives, authorised persons and business details current.
• Notify Bookaroo promptly if an account or credential may have been compromised.

The organiser remains responsible for activity carried out through accounts it has authorised, subject to the Organiser Agreement.

5. Listings, Products and Add-ons

Before publishing, the organiser must check that each Event, Ticket, Product and Add-on is described accurately and that applicable prices, charges, stock, capacity, fulfilment details and restrictions are clear. The organiser must not list unlawful, unsafe, misleading or unavailable offerings.

The organiser is responsible for collecting, preparing, supplying and delivering its Products and Add-ons, and for handling any quality, safety, stock or fulfilment issue. Responsibility for over-selling, over-booking and product-related harm is allocated in the Organiser Agreement and applicable law.

6. Payments and Settlement

Payments are handled by the Payment Provider recorded for the organiser. Provider onboarding, transaction processing, fees, settlement, reserves, chargebacks and related requirements are governed by the Organiser Agreement and the organiser's agreement with the relevant Payment Provider.

An alternative Payment Provider may be used only where it is recorded in the applicable configuration and Bookaroo has confirmed that the Platform supports it. The organiser contracts with that provider directly and remains responsible for complying with its terms.

7. Refunds, Cancellations and Disputes

The organiser sets and applies its customer refund, cancellation and exchange policy, subject to applicable law. It is responsible for decisions, customer communications and amounts due when an Event changes or an Order cannot be fulfilled. Bookaroo does not independently decide customer refund requests.

Bookaroo may process a refund through a supported provider only on an Authorised Instruction and does not fund refunds. The provider-specific refund process, treatment of Platform Fees, and responsibility for disputes and chargebacks are set out in the Organiser Agreement.

8. Customer Information and Privacy

The organiser is the responsible party under POPIA for Customer personal information collected in connection with its Events, Tickets, Products and Add-ons. Bookaroo acts as the organiser's operator for that information as described in the Organiser Agreement.

The organiser must have a lawful basis for each category of information it asks Bookaroo to collect, accurately explain that processing in its privacy notice, restrict access, and use the information only for lawful and disclosed purposes. Special personal information may be collected only in accordance with the controls and responsibilities in the Organiser Agreement.

9. Acceptable Use

An authorised user must not:

• use the Platform for fraud, unlawful activity or misleading conduct;
• misrepresent pricing, availability, stock, capacity or fulfilment;
• bypass security, access controls or tenant boundaries;
• upload malicious code or interfere with the Platform or another user;
• access or use Customer information beyond authorised, lawful purposes; or
• use the Platform in a way that breaches the Organiser Agreement.

10. Availability, Liability and Ending Access

Service levels, maintenance, suspension, termination, liability, indemnities and the consequences of ending the relationship are governed by the Organiser Agreement. These portal terms do not create a different warranty, liability cap or termination right.

11. Changes to These Portal Terms

Bookaroo may update these portal terms to reflect changes to the portal or to improve clarity. An update to this page does not amend the signed Organiser Agreement. Any change to that agreement must follow the amendment process stated in it.